Returns & Refunds

We’re here to help.

If an item arrives damaged, faulty or different from what you ordered, please contact us with your order number and a description of the issue. Photographs can help us understand the problem.

Your consumer rights

Our products come with guarantees under Australian Consumer Law. Where a product has a major failure, you may choose a refund or replacement. For other failures, we will provide the remedy required by law. Nothing in this policy limits those rights.

Change-of-mind enquiries

Please contact us before returning a product. For hygiene reasons, opened or used cosmetics are not eligible for change-of-mind returns. This does not affect your rights for faulty or incorrectly supplied products.

Returning an item

We will provide the appropriate return instructions after reviewing your request. Please do not post products to an address on the parcel without contacting us first. Approved refunds are returned to the original payment method; bank processing times may vary.